End User Licence Agreement

1. Introduction

This End User Licence Agreement (the Agreement) is a legal agreement between you and CueOver (CueOver, we, us or our). It governs your download, installation, access to and use of CueOver Live Studio for Windows, the CueOver web application, user accounts, OBS Browser Source overlays, cloud-hosted services, APIs, documentation and related features (together, the Software).

The Software is licensed, not sold. Some parts of the Software require an internet connection, a supported device or browser, a CueOver account, and access to third-party platforms.

2. Acceptance of Terms

By downloading, installing, creating an account for, purchasing a subscription to, or using the Software, you agree to this Agreement and our Terms of Service and acknowledge our Privacy Policy. If you do not agree, do not install or use the Software.

You must be legally capable of entering into this Agreement. If you use CueOver for an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation. If you are under 18, you must have permission from a parent or legal guardian.

3. Licence Grant

Subject to this Agreement, CueOver grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the desktop Software on devices you own or control, and to access the web Software and services, solely for your personal or internal creator or business use.

The licence continues while you comply with this Agreement. Access to paid functionality is also limited to the applicable subscription period. No ownership rights are transferred to you.

4. Licence Restrictions

Except where applicable law expressly permits it and does not allow the restriction to be excluded, you must not:

• copy the Software other than for normal installation or a reasonable backup;
• sell, resell, rent, lease, distribute, publish, sublicense or otherwise commercially exploit the Software or access to it;
• reverse engineer, decompile, disassemble, decode or attempt to discover source code, non-public APIs, algorithms or security mechanisms;
• modify, adapt, translate, create derivative works from, or remove proprietary notices from the Software;
• bypass subscription controls, watermarks, usage limits, authentication, access controls or technical protections;
• use the Software to provide a competing hosted service or to benchmark it for publication without our written consent; or
• allow another person to use the Software in a way that would breach this Agreement.

5. Ownership and Intellectual Property

CueOver and its licensors retain all right, title and interest in the Software, including its source and object code, algorithms, voice-matching systems, user interface, alert designs, animations, branding, names, logos, trademarks, documentation and all related intellectual property. Rights not expressly granted to you are reserved.

You retain ownership of content you provide or display through CueOver, including messages you select, custom alert sounds and other material you upload (User Content). You grant CueOver a limited, worldwide, non-exclusive licence to host, process, reproduce and transmit User Content only as reasonably necessary to provide, secure, support and improve the Software. You confirm that you have the rights required to provide and use that content.

6. User Accounts

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials, authenticated sessions, connected Twitch account and private OBS Browser Source URL. Do not share credentials or overlay tokens publicly.

You are responsible for activity under your account unless caused by CueOver. Tell us promptly at support@cueover.com if you suspect unauthorised access. We may require reasonable verification before changing account ownership or security details.

7. Subscription Services

CueOver may offer free access and paid subscriptions, including CueOver Pro. Prices, billing periods, taxes and included features are shown before purchase. Payments made through CueOver are processed by Stripe. If a subscription is purchased through Microsoft or another authorised marketplace, that marketplace may process payment and its billing terms may also apply.

You authorise the applicable payment provider to charge the displayed price and applicable taxes. Access to paid features begins when payment is confirmed. We may change future prices on reasonable prior notice. A price change will take effect no earlier than your next renewal unless you expressly agree otherwise.

8. Automatic Renewals

Unless the purchase screen states otherwise, paid subscriptions renew automatically for the same billing period until cancelled. The applicable payment method will be charged at the start of each renewal period. You can cancel through CueOver account billing settings or, if purchased through a marketplace, through that marketplace.

Cancellation takes effect at the end of the current paid period and does not normally result in a refund or credit for amounts already paid. This does not limit any refund, cancellation or other remedy available under the Australian Consumer Law or another law that applies to you.

9. Free and Paid Features

Free and paid functionality may differ in alert themes, animations, sounds, customisation, watermarks, usage limits and future features. Current inclusions are described on the CueOver pricing page or in the Software.

We may add, improve, replace or retire features as the Software evolves. We will not use this clause to avoid commitments already made to you. Where practicable, we will give reasonable notice of a material reduction to a core paid feature. If a material change adversely affects a prepaid subscription, we will provide any remedy required by applicable law.

When paid access ends, premium settings may remain associated with your account, but output may use free-compatible fallbacks and the CueOver watermark.

10. Software Updates

We may release patches, security fixes, compatibility changes and new versions. The desktop Software may check for and automatically download or install updates. You may be able to control some update behaviour through the Software or your operating system.

Updates may be required for continued access, security or compatibility with CueOver services and third-party platforms. Older versions may stop working. You are responsible for maintaining a supported operating system, browser and hardware configuration.

11. Twitch Integration

CueOver can connect to Twitch to receive chat messages and account information needed for creator workflows. You authorise CueOver to access the data and permissions shown during Twitch authentication. You can disconnect Twitch through CueOver or Twitch account settings.

Twitch is an independent service. CueOver's integration depends on Twitch APIs, authentication, platform rules, availability and technical decisions. If Twitch changes, limits or withdraws its services, some CueOver functionality may be interrupted, changed or become unavailable. You must comply with Twitch's terms and community rules. CueOver is not endorsed by or affiliated with Twitch unless expressly stated.

12. Third-Party Services

The Software interoperates with services provided by others, including Twitch, Stripe, OpenAI where applicable, OBS Studio, Microsoft, browser and operating-system vendors, and cloud hosting, email, storage and infrastructure providers. Those services may have separate terms and privacy practices.

CueOver does not control third-party services and is not responsible for their independent acts, content or availability. We remain responsible for our own obligations and do not exclude responsibility where the law does not permit it. OBS Studio and other open-source components remain subject to their respective licences.

13. AI Features

CueOver uses automated and AI-assisted technology for functions such as speech recognition, transcription and matching spoken phrases to recent chat messages. Where offered, other support or generative features may use providers such as OpenAI. Depending on the feature and configuration, processing may occur locally on your device, in your browser or through a disclosed cloud provider.

AI-powered features are provided on a best-effort basis. Outputs may be incomplete, delayed, unavailable or inaccurate, particularly with background noise, accents, unusual names, rapid speech or network problems. You must review automated selections and remain responsible for what appears on your stream. Do not rely on CueOver output for safety-critical, legal, medical or financial decisions.

14. User Responsibilities

You are responsible for your broadcast, chat moderation, stream output, OBS configuration, microphone permissions, network connection and compliance with platform rules. You must obtain any consents and rights needed to capture, process, reproduce or display User Content, voices, names, profile images, messages and custom audio.

You must maintain reasonable device and account security, install important updates, keep recovery details current, and verify your alert configuration before broadcasting. Some functionality requires continuous internet access and may consume data.

15. Acceptable Use

You may use CueOver for lawful creator, streaming, community and internal business purposes. You must use the Software fairly, respect other users and third parties, and follow reasonable technical limits and instructions intended to protect the service.

You must ensure that User Content and your use of CueOver comply with applicable laws, Twitch and OBS-related rules, and third-party rights, including privacy, publicity, copyright and trade mark rights.

16. Prohibited Conduct

You must not use the Software to:

• break the law, facilitate abuse, harassment, fraud, threats or exploitation, or infringe another person's rights;
• upload or distribute malware, destructive code or unlawfully obtained content;
• probe, scan, attack, overload, scrape or disrupt CueOver systems or another user's stream, account or overlay;
• gain or attempt to gain unauthorised access to accounts, data, tokens, APIs or infrastructure;
• misrepresent affiliation with CueOver or use our branding without permission;
• automate access in a way that exceeds published limits or materially degrades the service; or
• help another person do any of the above.

17. Privacy

Our Privacy Policy explains how CueOver collects, uses, stores and discloses personal information, including account, Twitch, subscription, diagnostic and operational data. It also describes your choices and how to contact us about privacy.

You are responsible for providing any notices or obtaining any consents required for your own stream, community and use of information made available through connected services.

18. Data Processing

To provide the Software, CueOver may process account identifiers, authentication details, Twitch connection data, recent chat data, alert settings, subscription status, uploaded alert sounds, diagnostics and other operational information. Processing may include hosting, transmission, caching, security analysis, support and deletion.

Live voice and chat workflows are designed to process the information needed to match and display messages. Processing methods may vary between web and desktop versions. We apply reasonable safeguards, but no system or transmission method is completely secure. Service providers may process data in Australia or other countries as described in our Privacy Policy and provider arrangements.

19. Feedback

If you voluntarily provide ideas, suggestions, bug reports or other feedback, you grant CueOver a perpetual, worldwide, royalty-free, transferable and sublicensable licence to use and incorporate that feedback into its products and services without restriction or payment. This does not transfer ownership of your User Content or personal information, and we will handle personal information under our Privacy Policy.

20. Suspension and Termination

You may stop using the Software at any time and may request account deletion through available account controls. Deleting the application does not itself cancel a subscription. You must cancel through the billing channel used to purchase it.

We may suspend or terminate access where reasonably necessary because of a material or repeated breach, unlawful or harmful conduct, non-payment, a security risk, a legal requirement, or discontinuation of the service. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue. We may act immediately where delay would create material risk.

On termination, your licence ends and you must stop using and uninstall the desktop Software. Provisions that by their nature should continue—including ownership, feedback, liability, indemnification and governing law—survive. Termination does not affect accrued rights or remedies available under the Australian Consumer Law.

21. Disclaimer of Warranties

Australian Consumer Law notice: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Subject to those rights, and to the maximum extent permitted by law, the Software is supplied “as is” and “as available”. We do not promise that it will always be uninterrupted, error-free, secure or compatible with every device, browser, microphone, stream configuration or third-party service, or that voice matching and transcription will always be accurate.

If there is a major failure with goods or services supplied to you as a consumer, you may be entitled to the remedies available under the Australian Consumer Law, including cancellation and a refund for the unused portion or compensation for reduced value, and compensation for reasonably foreseeable loss or damage. Other remedies may apply for failures that are not major.

22. Limitation of Liability

Nothing in this Agreement limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability, consumer guarantee, right or remedy that cannot lawfully be limited.

Subject to that sentence, to the maximum extent permitted by law, CueOver is not liable for indirect or consequential loss, loss of opportunity, revenue, profits, goodwill or data, or broadcast interruption, except to the extent such loss was reasonably foreseeable and directly caused by our failure to meet a non-excludable obligation.

Where the law permits us to limit a remedy for failure to comply with a guarantee, our liability is limited, at our option, to supplying the relevant services again or paying the reasonable cost of having them supplied again. For all other claims, CueOver's aggregate liability arising from the Software or this Agreement is limited to the greater of AUD $100 and the amount you paid CueOver for the Software during the 12 months before the event giving rise to the claim.

23. Indemnification

To the extent permitted by law, you indemnify CueOver against third-party claims, damages and reasonable costs directly arising from your unlawful User Content, your intentional misuse of the Software, or your material breach of sections 4, 14, 15 or 16. This indemnity is reduced to the extent CueOver or another person caused or contributed to the loss. We will give you reasonable notice of a claim and reasonable control of its defence, and we will not agree to a settlement that admits fault by you without your consent.

24. Governing Law (Australia)

This Agreement is governed by the laws of New South Wales, Australia, and the applicable laws of the Commonwealth of Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them. If mandatory consumer law allows you to bring a claim in another jurisdiction, this clause does not prevent you from doing so.

If any provision is invalid or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right.

25. Changes to this Agreement

We may update this Agreement to reflect changes to the Software, law, security practices or third-party requirements. We will publish the revised Agreement with a new “Last updated” date and, where a change is material, provide reasonable notice through the Software, website or email before it takes effect.

Changes will not retrospectively reduce rights already accrued. If you do not agree to a material change, you may stop using the Software and cancel your subscription before the change takes effect. Continued use after the effective date constitutes acceptance where permitted by law.

26. Contact Information

Questions about this Agreement, your licence or the Software can be sent to: